Can I get Lucky Jack in other countries? Sure thing! We can ship Lucky Jack almost anywhere (Atlantis is still a work in progress.) Your order should arrive in 1-2 weeks, unless it decides to sightsee along the way. A heads-up: international orders might come with extra taxes and duties. That's the government's way of saying, "Welcome to the global economy!" And for our Canadian friends, your orders ship from the U.S., so yes duties and taxes apply. Consider it a donation to the maple syrup fund!
Is it too late to update my shipping address? Shoot us an email ASAP, and we'll try to catch the postman before he zooms off! After 24 hours, though, your package is probably on its way, and we’re not chasing him down!
Can I get it faster? Nope. Looks like you'll have to face the consequences of your shopping spree.
Order Cancellations +
I changed my mind, how do I cancel my order? You’ve got 24 hours to cancel using the link in your confirmation email. After that, it’s game over! Your order’s probably packed, shipped, and halfway across the globe. We’re all about speed, no apologies!
It's too late to cancel my order, but I no longer want it. Head on over to the "Returns and Exchanges" section of this FAQ. Or, you know, be an adult and donate it!
Returns and Exchanges +
I would like to return my order. Got an unopened item from the last 30 days? If you’re in the US, we’ve got you! Just cover return shipping (no freebies, sorry). Reach out, and we’ll get things rolling!
How long does it take for returns to be processed? Once your returned goodies hit our warehouse, we’ll crank up the refund machine! Your money should pop back onto your card in about a week.
I accidentally bought something I already have and would like to exchange it. We don’t do exchanges, but have you tried the fine art of regifting?
Incorrect or Damaged Goods +
Dude! You sent me the wrong item. Whoopsie! Shoot us an email and we'll get you sorted faster than you can say "technical difficulties!"
It arrived broken. Yikes! Shoot us an email, and we'll make sure you get exactly what you paid for – no monkey business!
The dog ate my order, can you send me another one? Nope. But hey, how about taking that good boy for a walk instead?
Product Info +
Where's all this stuff made anyway? It's designed in Oregon, manufactured in China and then shipped out of Missouri.
I've got an idea! Will you do custom designs? Sorry, pal, but nope! We’re so busy cranking out our own masterpieces, we barely have time to tie our shoes. Your brilliant ideas will just have to wait—right behind our own chaos!
Other Questions
Didn't you guys used to be called something else before Lucky Jack? We used to be called "Trixie & Milo", after the two founders, but in 2024 we changed the name.
I purchased your stuff from Amazon, or in a store. I need help help with my order. We don't have access to your order information, so we can't help you out. Reach out to the store your ordered from, and they should be able to solve your problem.
Is it safe to put my credit card number in this website? Yep! We don’t keep your credit card info on file, and we’d never share your personal details with any shady third parties for their sneaky marketing shenanigans.
